Order Cancellation and Changes

Sorry, once an order has been placed it is final. There are no refunds or exchanges.

Please carefully look over your order before submitting! However, if you place an order and there is a mistake, please email  and if it has not been shipped yet, we will do our best to meet your needs.

Please ensure you type the correct shipping address upon checkout.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at


Orders are shipped from Los Angeles within 1-3 business days upon receipt. We Offer Free  Shipping for orders in the USA.

Susona offers Domestic and International Shipping. Shipping costs are calculated at check-out. For Overseas orders, Orders are shipped through a variety of courier companies, available for you at check out. The Customer is responsible for all duties and brokerage fees. 

Susona is grateful to ship from us to you